Terms of service

Terms of service

1. General

These terms apply to the Vintage Verstas / Lovejoy online store at www.vintageverstas.fi. Business ID 1966810-7. Contact: Keskuskatu 42, 37830 Akaa, Finland; vintageverstas@gmail.com; +358 40 705 8073. The terms in effect when the order is placed apply.

2. Customer details

Customers must be at least 18 or have a guardian's consent. Customers are responsible for correct contact and delivery details.

3. Orders

A contract is formed when we email the order confirmation. For orders outside Finland, delivery and its price are agreed before ordering and paying. Requesting a shipping quote alone is not an order.

4. Products and prices

We sell used vintage items. Condition, dimensions and known defects are stated in the product description. Delivery costs are added unless otherwise stated. Prices and availability may change for future orders. Errors are handled in accordance with applicable law.

5. Payment

Available payment methods appear at checkout. Payment providers process payments under their own terms.

6. Delivery

Delivery methods, costs and estimated times are stated at checkout or in a separate shipping quote. For delivery outside Finland, request a quote before ordering at vintageverstas@gmail.com. Collection address: Keskuskatu 42, 37830 Akaa. See our shipping policy for details.

7. Returns and complaints

We offer a 30-day return benefit for online purchases under our return policy. The consumer's statutory 14-day right of withdrawal remains alongside it. Return address: Keskuskatu 42, 37830 Akaa, Finland. See the return policy for conditions and costs. Report defects as soon as possible to vintageverstas@gmail.com. Legal liability for defects is not limited to the return period.

8. Liability

The item's used condition and features disclosed in its description are considered when assessing defects. These terms do not limit mandatory consumer rights or our statutory liability.

9. Privacy

Our privacy policy explains how personal data is processed.

10. Disputes

Finnish law applies without limiting mandatory consumer rights. We aim to resolve disputes by discussion. Consumers may contact Finnish Consumer Advisory Services and submit disputes to the Consumer Disputes Board. The right to use a competent court remains.