Refund policy

Returns and cancellation

We offer a 30-day return benefit for online purchases, starting when you receive the item. This voluntary benefit supplements the consumer's statutory 14-day right of withdrawal and does not limit that right or our legal liability for defects.

Requesting a return

Email vintageverstas@gmail.com with your order number and the items you wish to return. Return address: Vintage Verstas / Lovejoy, Keskuskatu 42, 37830 Akaa, Finland.

Statutory 14-day right of withdrawal

Consumers can generally cancel an online purchase without a reason by notifying us within 14 days of receiving the item. Return it within 14 days of your cancellation notice. You may inspect the item to establish its nature, characteristics and functionality. You may be responsible for a reduction in value caused by more extensive use. Missing original packaging or a sale price alone does not remove the statutory right of withdrawal. Statutory exceptions, such as items made individually for a customer, apply only when their legal conditions are met.

Voluntary return benefit: days 15–30

Notify us within 30 days of receipt and return the item within 14 days of your notice. This additional benefit requires the item to be in the condition in which you received it and not put into use. Keep proof of purchase and pack the item carefully for transport.

Return costs

The customer pays transport costs for an ordinary return. For large items, the return method and cost are confirmed before ordering as part of the shipping quote. We cover return costs for defective or incorrect items. Contact us before sending the item for safe packing and return instructions.

Refunds

For statutory withdrawal, we refund payments, including the cost of our least expensive standard delivery option, without undue delay and within 14 days of your cancellation notice. We may withhold the refund until the item is returned or you provide proof of sending it back. Refunds use the original payment method unless otherwise agreed. An approved return under the additional voluntary benefit is refunded within 14 days of the item's return.

Defective or damaged items

Report a defect as soon as possible by email with your order number and photos. The item's used condition and characteristics disclosed in its description are considered when assessing a defect. Legal liability for defects is not limited to 14 or 30 days.